Economy Delivery (3-4 working days)
Delivery is as standard 3-4 working days. You may also select a later date for delivery at basket stage, using our simple delivery calendar.
Please note our delivery times are between 8am and 6pm and you may receive your delivery at any time within this period.
Delivery Charges
To ensure you get the most competitive delivery price, we calculate this charge based on your delivery postcode, allowing us to provide you with the most competitive delivery rate to your area. You will be asked to enter your delivery postcode at Shopping Basket stage.
ǂGardoo endeavours to deliver within the stated date and timeframe. However, this cannot be guaranteed. If a delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise of this.
Delivery Areas
Gardoo delivers to all areas of England, Wales and Scotland, with the exception of the Isle of Wight, the Channel Islands and the Scottish Highlands and islands (please call us for a delivery quote to these areas).
Delivery Terms & Conditions
Delivery is kerbside only or the nearest safe point to the address.
Customers should have a minimum of 2 people at the delivery address to assist the driver in unloading all sleepers and timber orders by hand, you may require more if your order if your order is large. Unfortunately, our drivers are not able to assist with unloading. For delivery of other products, you will only require 1 person at the delivery address to receive the goods. Each delivery is allocated 30 minutes for unloading. Where possible the driver will unload with a pallet truck via the tail lift to a level and safe area nearest to kerb side, the driver will not be responsible for delivering beyond this point.
Your Order will be delivered on pallet/s. The delivery vehicle is not fitted with a crane or winch. Please be aware that the driver will not be able to lift your orders over walls or fences or up steps and slopes and we cannot deliver onto uneven surfaces such as gravel driveways, grass, unmade roads etc.
Please Note: Deliveries cannot be made on gravel driveways.
Taking delivery of your order
Gardoo will only deliver to the address you specify on your order. It is therefore vital that this address is accurate. Gardoo cannot accept responsibility for any loss or damage to your order once it has been delivered in accordance with your delivery instructions.
Please take care when handling/lifting your delivery and follow correct procedures for safe manual handling to avoid accident and injury.
Where will my delivery be unloaded?
All Gardoo deliveries are kerb side. This means that our delivery driver will unload your order at the kerb side, or the nearest point of delivery to your address (i.e. your driveway); whichever is closest. If you have any specific questions/requirements regarding this, please contact us.
How will my order be delivered?
Your order will be delivered on a pallet.
The delivery vehicle will not be fitted with a crane or winch. Please be aware that the driver will not be able to lift your order over walls or fences or up steps, slopes, etc.
If your delivery address falls within an area in which it is illegal for our delivery vehicle to park or offload, Gardoo will not be able to make delivery.
If you have any concerns with how our delivery vehicle can access/unload to your delivery address, please contact us before placing your order.
How big is the vehicle that will deliver my order?
Vehicles may be up to 20 tonnes gross weight. Vehicle dimensions will be a maximum of 8 metres long by 4 metres wide by 5 metres high. If your delivery address does not have sufficient access, Gardoo will not be able to make delivery. When considering access, please consider width restrictions, parked cars, trees, low bridges and power lines etc.
If you have any concerns regarding if/how our delivery vehicle can access/unload to your delivery address, please contact us before placing your order.
Delivery FAQs
Can I request a specific delivery time?
Unfortunately, we cannot guarantee specific delivery times. Please see Delivery Times above for details.
Can I request a specific delivery date?
If you have a specific date you'd like to receive your delivery, providing it meets with the terms of our Delivery Times, as detailed at the top of this page, you can enter this in the Special Instructions box at checkout.
Are there locations or situations where Gardoo cannot deliver?
Please see ‘How will my order be delivered?’ and ‘How big is the vehicle that will deliver my order?’ for information.
Can you lift my delivery over walls, fences, up steps or slopes?
Unfortunately, this is not possible – please see ‘How will my order be delivered?’ above for more information.
What if I need to change my order?
All changes must be made by emailing our Customer Services team at customer.service@gardoo.co.uk. Please note that changes made after this point may be possible but may incur a charge.
What if I need to cancel my order?
All cancellations must be made by emailing our Customer Services team at customer.service@gardoo.co.uk. Please note that there may be a charge to refund your card. Items which are cancelled after leaving our depot will incur a restock charge, which can be the full cost of haulage paid.
Will you need access to my property?
No. All deliveries are kerb side, although we will deliver closer to your delivery address if this is possible, for example, on your driveway. If you do not wish for us to unload on a driveway/anywhere other than kerb side, you must let us know by entering this request in the Special Instructions box at the checkout OR by contacting us immediately.
Do I need to return pallets once empty?
You do not need to return any packaging to Gardoo. We recommend that customers reuse/recycle empty bags and pallets responsibly.
We deliver to almost all areas of England, Wales and parts of Scotland including:
Sleepers Kent, Sleepers East Sussex, Sleepers West Sussex, Sleepers Hampshire, Sleepers Wiltshire, Sleepers Dorset, Sleepers Somerset, Sleepers Devon, Sleepers Cornwall, Sleepers Surrey, Sleepers Essex, Sleepers Oxfordshire, Sleepers Bedfordshire, Sleepers Cambridgeshire, Sleepers Norfolk, Sleepers Suffolk, Sleepers Buckinghamshire, Sleepers Middlesex, Sleepers Hertfordshire, Sleepers Gloucestershire, Sleepers Yorkshire, Sleepers Northumberland, Sleepers Northamptonshire, Sleepers London, Sleepers Leicestershire, Sleepers Warwickshire, Sleepers Worcestershire, Sleepers Derbyshire, Sleepers Nottinghamshire, Sleepers Staffordshire, Sleepers Lincolnshire, Sleepers Berkshire, Sleepers Cheshire, Sleepers Herefordshire, Sleepers Cumbria, Sleepers Shropshire and Sleepers County Durham.
